Jennifer Thew, RN, August 29, 2017
Nurse leaders are responsible for a vast array of metrics related to processes, clinical outcomes, and everything in between.
"Our CNOs are held accountable for readmissions, mortality rates, [and] hospital-acquired conditions, and for the financial bottom line in their particular hospital," says Maggie Hansen, RN, BSN, MHSc, senior vice president and chief nurse executive at the South Florida–based Memorial Healthcare System.
"Nurses have to worry about almost every touch point on the continuum of care.”
That’s a big job. And with the immense amount of information generated in today’s healthcare environment, knowing exactly how data should be measured to create meaningful metrics is a challenge.
But nurse leaders are up for it.
“We’re counted on to produce great and enviable metrics,” Hansen says. “We’re the ones that can make it happen, because healthcare is about the patient care that nurses provide."
Patient Experience on the Radar
To help CNOs get their arms around the myriad metrics they need to collect, Sean Lynch, RN, MSN, SCRN, assistant administrator for patient services and nurse executive Baptist Medical Center Beaches in Jacksonville Beach, Florida—part of Northeast Florida’s five-hospital Baptist Health system—suggests looking at data through four "pillars:”
Throughout the Baptist system, all meetings in every department begin with a review of quality metrics. And while quality is important, Lynch says the pillar of team engagement should not be underestimated.
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